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District Department of Transportation
 

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DDOT Agency Organization

3D Org Chart - DDOT Agency Organization

The District Department of Transportation (DDOT) manages and maintains transportation infrastructure for the District of Columbia.

Mission Statement

The District of Columbia government's Department of Transportation (DDOT)'s mission is to enhance the quality of life for District residents and visitors by ensuring that people, goods, and information move efficiently and safely, with minimal adverse impact on residents and the environment.

DDOT's Organizational Chart 
DDOT's senior level organizational chart (pdf).

Functional Statements

DDOT Office of the Director (OD)

The Office of the Director is responsible for the oversight and management of the entire agency. The Office of the Director includes the following functional areas:

Office of the General Counsel
Provides legal services to DDOT; protects the agency from liability by rendering legal advice and guidance to agency officials and employees.

Transportation Equity & Inclusion Division
Develops new programs and initiatives that support the Department’s goals in diversity, equity, and inclusion in the provision of transportation services. Administers compliance programs and policies related to civil rights, accessibility/disability rights, elderly and senior affairs, and equal employment opportunity (EEO) for DDOT. Oversees the Civil Rights Branch, which is responsible for compliance and policies under the Civil Rights Act of 1964, specifically Titles VI and VII, affirmative action programs, and Disadvantaged Business Enterprise (DBE) and Small Business Enterprise (SBE) programs. Additionally, this office is responsible for implementing a Language Access Program, supportive services for DBEs, and an on-the-job training program for contractor compliance and supportive services.
 
Deputy Director for Operations
Provides support to the Director in the development and implementation of the agency’s strategic plan, goals and objectives, and policies. Provides leadership and direction to the following administrations: Project Delivery, Operations, Administrative, and Performance.
 
Office of the Chief of Staff
Oversees the Deputy Chief of Staff, Public Information Division, Safety and Security Division, and Policy and Legislative Affairs Division.

Public Information Division
Manages media relations, crisis communications, public affairs, strategic planning and counsel, publications, public and stakeholder outreach, special events, and employee communications for the agency. The office works closely with print, broadcast, online media and social media to keep the public and key stakeholders informed. Its mission is to provide timely and accurate information to the public about DDOT projects, traffic and roadway conditions, special programs, agency policies, and achievements.
 
Emergency/Safety/ Risk Management Division
Coordinates and implements emergency preparedness functions on behalf of the department. The office reviews transportation security initiatives, develops emergency action plans, performs public outreach, and ensures the agency is prepared for all levels of emergencies. The office is also the lead in representing the department during District-declared emergencies when Emergency Support Function #1 – Transportation (ESF#1) is activated and participates on all regional and District emergency transportation planning boards. The office is also responsible for planning, organizing, leading, and controlling agency resources necessary in the development, coordination, and administration of centralized and integrated programs designed to prevent and/or minimize the adverse effects of accidental (unintentional) personnel, property, liability and budgetary losses within the department. With the expressed support and authority of the Office of the Director and the DC Office of Risk Management, this is achieved primarily through the systematic identification and analysis of loss exposures, recommendation of risk-exposure solutions, and the implementation of chosen techniques, compliance management, and the coordination of focused loss prevention training.
 
Policy and Legislative Affairs Division
Manages the development and analysis of transportation policy at the local, regional, and federal levels and the legislative and government affairs strategy for the District’s transportation agenda.
 

DDOT's Chief Officers

Responsible for the oversight and management of the following administrations:
 
Chief Project Delivery Office
 
Responsible for the design, engineering, and construction of roadways and bridge projects in the District of Columbia and manages special/mega construction projects. Teams 1-4 are organized to address design and construction management of road and bridge projects by location. The Quality Assurance and Quality Control Branch is responsible for the quality assurance of the materials used in DDOT's construction projects and includes the following sections: 1) Field Operations/Materials Research Section—monitors construction projects and collects and tests samples to ensure compliance with DDOT standards and specifications; 2) Materials Laboratory Section—conducts laboratory testing of samples and independent assurance testing and maintains laboratory accreditation; and 3) Materials Producers Control Section—provides oversight of material supplier’s process control of construction material to ensure compliance with DDOT standards and specifications.  The Anacostia Waterfront Initiative/Mega Projects and Stormwater Branch include the following sections: 1) Anacostia Waterfront Initiative/Mega Projects Section—leads the effort in transforming the Anacostia Riverfront by planning, designing, and constructing transportation infrastructure in this area; 2) Special Projects and Utility Coordination Section—provides coordination support with utility companies; DC Plug Team works in collaboration with PEPCO to underground power lines; and the right of way team is responsible for coordinating all right of way activities; 3) Hydraulics Section—oversees drainage issues in the public right-of-way and ensures projects meet hydraulic and drainage requirements; and 4) Green Infrastructure Section—oversees stormwater reduction activities using green infrastructure and Low Impact Development practices and maintains these facilities and ensures compliance with stormwater permits issued by the Environmental Protection Agency and the DC Department of Energy and the Environment.
 
Establishes broad strategic goals to guide multimodal transportation program development through plan review and is supported by four branches. The Environmental Program Branch incorporates environmental management into the DDOT decision-making process in order to provide context sensitive and environmentally sustainable solutions for the Department's operations and District's transportation projects and ensure compliance with relevant NEPA and DCEPA regulations. The Strategic Planning Branch prepares strategic goals and multi-modal plans for the entire District, while also focusing on specific neighborhood needs and the development of pedestrian and bicycle transportation networks. This branch also coordinates the development of the regional Transportation Improvement Program (TIP) and the Statewide Transportation Improvement Program (STIP). The Systems Planning Branch advances project level planning of major transportation projects, evaluates the transportation impacts of private land development projects, and manages the Agency’s research function.  This Branch consists of three sections: Research—manages the Agency’s research program and coordinates with various internal Agency stakeholders performing research projects; Project Review—manages the review of zoning and permitting cases along with various transportation planning projects in conjunction with the Major Projects Team, and participates in various transportation planning projects to provide insight relating to permitting or land development; and Major Projects—responsible for managing large transportation projects through the planning process such as streetcar, bridge projects, and freeway modifications, and participates in various projects to provide technical direction and oversight. The Active Transportation Branch consists of three sections: Active Transportation Programs--develops and implements innovative programs to support non-automobile travel, including Capital Bikeshare, Transportation Demand Management, and Safe Routes to School, and manages multi-disciplinary activities of program management, outreach and marketing, and education; Active Transportation Design—includes modal planning and design experts focused on bicycle, pedestrian, and freight issues and advances the District’s multi-modal transportation and sustainability goals; and Highway Safety—responsible for the District’s child safety seat program and administering funds from the National Highway Safety Administration including coordination of the District’s Highway Safety Plan with other agencies.   
 
Responsible for planning, operating, and maintaining safe, efficient, and affordable premium transit services to support and augment the District's diverse transportation systems, including the DC Circulator and Streetcar.   Provides funding, policy recommendations, and coordination of services with the Washington Metropolitan Area Transit Authority (WMATA). The Transit Safety Branch—provides safety oversight in concert with Federal Transit Administration regulations of DC Circulator and Streetcar systems; Mass Transit Branch (WMATA Oversight)— provides funding, policy recommendations, and coordination of services with WMATA, including managing the School Subsidy Program; Transit Operations Branch—responsible for daily operations of the DC Circulator and planning and implementing system changes and upgrades to ensure safe and reliable bus service; Streetcar Branch— responsible for managing the daily operations of the DC Streetcar system and overseeing the contract for the operation of the Streetcar system to ensure it provides safe and reliable service to the public; and Freight and Passenger Rail Branch—provides oversight of DDOT’s responsibilities regarding regional freight and passenger rail service.
 
DDOT Traffic Engineering and Safety Division
Plans and designs the District’s traffic control and management assets and infrastructure for the safe and efficient movement of pedestrians and vehicles; coordinates and manages the completion of specialized multi-year programs and projects that involve the conceptual development, design, implementation, and management of traffic control measures. This Division consists to two branches: Signals and Intelligent Transportation Systems Branch—plans, designs, and constructs traffic signals to improve pedestrian and vehicular traffic safety/mobility and helps meet the traffic control demands in the District; and develops and implements optimized timing plans for the DC signal system in a five-year cycle to improve multi-modal traffic operations; and Transportation Safety Engineering Branch—plans, designs, and implements the Highway Safety Improvement Program, provides District-wide project plan review support, and manages the annual traffic data collection program for the District. 
 
Operations Administration (OA)
This administration is responsible for maintaining the District’s infrastructure assets including roads, bridges, alleys, sidewalks, streetlights, tunnels, traffic signals, signs, and parking meters, providing traffic safety control, reinsuring traffic, managing public space and on-street parking regulations, managing the urban forestry program, and conducting snow removal operations. It comprises five divisions: Parking and Ground Transportation, Urban Forestry, Public Space Regulation, Transportation Maintenance, and Traffic Operations and Safety.
 
Parking and Ground Transportation Division
Responsible for managing the District’s curbside parking program comprising approximately 260,000 on-street parking spaces on 26,000 city blocks; completes specialized parking programs and projects using technology and state-of-the-art business practices to most effectively and efficiently manage and operate the District’s parking and ground transportation systems. Metered Parking Branch—operates and maintains single and multi-space parking meters, collects revenue, and manages meter payment programs such as pay by cell; Residential Parking/Handicap Parking Branch—manages the residential parking/handicap parking activities and residential centric programs such as the visitor parking pass; Parking and Ground Transportation Policy Branch—supports parking and ground transportation policy development and analytics including the emergence of curbside users such as point-to-point carshare; and Commercial Vehicle/Ground Freight Operations Branch—manages commercial vehicle and ground freight operation activities as well as motor coach and inter-city bus operations in the District.
 
Manages and increases the population of District street trees; maintains healthy trees that provide improved air quality and increase water retention to combat runoff and flooding; regulates the removal of mature trees on private property; provides maintenance of vegetated green infrastructure in the DDOT right of way; provides educational information to District residents about the benefits of growing trees and encourages planting of appropriate tree species in the urban environment; provides tree maintenance services such as pruning and disease control; and removes damaged trees and cleans up tree debris and stumps in order to provide safe sidewalk and street clearance to the residents of the District. These efforts are distributed across three branches as follows: Tree Management Branch—provides intensive management of the District’s street trees including inspections, installations, and removals, addresses public service requests, and manages green infrastructure located in the public right of way; Grants, Outreach, Enforcement, and Plan and Development Review Branch—delivers and coordinates comprehensive development plan review and applications that impact the public space and street tree canopy; and Tree Services Branch—focuses on rapid deployment and delivery of tree services in response to storms and safety improvements and vegetation management of the off-road bike trail network.
 
Manages the occupancy of public space by private entities, including public utilities, through the issuance of public space permits, the inspection of work zones in public space, and the excavation and restoration of the public right of way; enforces District laws and regulations governing occupancy of public space; and serves as the main point of contact for all applicants and public inquiries regarding public space permits and inspections.
 
Maintenance Division
Maintains the integrity, safety, and condition of transportation infrastructure assets through services provided through four branches: Asset management Branch—responsible for maintaining streets, sidewalks, alleys, bridges, and tunnels for both federal and local transportation assets; Street and Bridge Maintenance Branch—responsible for performing asphalt, masonry, and crack sealing of streets, alleys, and bridges; Streetlight Branch—responsible for managing the performance-based contract to maintain all of the District’s lighting assets; and Traffic Signals Branch—maintains the District’s ITS infrastructure including traffic signals, ITS communications network, CCTV camera systems, variable message signs, etc.
 
Traffic Operations and Safety Division
Manages the day-to-day traffic operations for the District through three branches: Transportation Management Center Branch--manages a 24/7 traffic management center (TMC) at HSEMA and a traffic operations center at the Reeves Center to gather and disseminate traffic and emergency information using a network of cameras and other devices; manages the Roadway Operations Patrol that responds to traffic incidents, emergencies, and roadway activities; and the traffic control officer program to prevent congestion through enforcement; Traffic Engineering and Inspections Branch—conducts traffic calming and traffic safety studies, installs traffic calming devices, manages the school crossing guard program to assist students and pedestrians to safely cross intersections throughout the District; and Field Operations Branch—fabricates, installs, and maintains traffic control devices such as signs and pavement markings.
 
Administrative Administration
This administration is responsible for formulating and managing budgets and procurements as well as developing policies and procedures to meet the financial and human resource needs of the agency. It supports the transformation of administrative activities from transactional processing to strategically focused resources that directly support the agency’s mission and achievement of its performance objectives. It comprises three divisions: Administrative Services, Resource Allocation, and Davis-Bacon. This administration liaises with two other independent agencies: Office of Contracts and Procurements and the Office of the Chief Financial Officer.
 
Administrative Services Division
Manages human capital, employee and labor relations, and personnel activities by providing guidance, direction, and interpretation of the Department’s personnel, administrative, and operational policies and procedures, as well as consultative personnel services to all administrations through three Human Capital Branches—each one supports a designated Administration. The Workforce and Organizational Development Branch supports the training and learning initiatives and workforce development activities of DDOT staff through implementation of a Training Policy and management of Federal Highway Administration's training funds.      
 
Resource Allocation Division
Responsible for resource management of Federal-aiday and local transportation funds to ensure funds align with District and agency transportation priorities. Prepares, monitors, analyzes, and executes the department's annual budget, including operating, capital, special purpose, and intra-District funds, in a manner that facilitates fiscal integrity, transparency, and accountability while maximizing efficiency and effectiveness of District resources to meet performance objectives.
 
Davis-Bacon Division
Analyzes contracts and interviews project managers to determine total construction commitments for project implementation and modifications; develops and implements comprehensive labor law enforcement programs tailored to meet the needs of the Department and conducts project investigations of job sites to monitor contractor compliance with wage and hour provisions.
 
Provides contract and procurement services to the agency in its ongoing effort to ensure projects, goods, and services are delivered in a manner and cost that is efficient and effective.
 
Provides comprehensive financial management services to, and on behalf of, DDOT to ensure financial integrity and compliance with all financial reporting and auditing requirements.


Performance Administration
This administration is responsible for the agency’s performance management and ensures performance metrics are adequately measured, tracked, and reported and reflect the Agency’s programs, activities, and services. It supports the provision of information technology to improve operations and services; provides direct customer service through the call center and community engagement; and supports the maintenance of facilities, warehouse, and fleet for the Department. It is comprised of 5 divisions: Information Technology, Customer Service and Clearinghouse, Performance Management, Support Services, and Community Engagement.

Information Technology and Innovation Division
Plans, develops, manages, and provides information technology-related services to DDOT and ensures those services are aligned with the Agency’s strategic goals and objectives and supports operations and service delivery. The Division consists of two branches: Applications and Development Support Branch—designs, builds, and deploys custom Web applications and provides GIS advanced data analytics and data management support for all DDOT administrations; and Infrastructure and Customer Support Branch—provides hardware and software support for all DDOT users, supports and maintains all telecom devices, and supports all hardware and software resources of the DDOT network. 

Customer Service Clearinghouse Division
The Customer Service and Clearinghouse Division includes the Call Center which answers calls directly from the public or transferred from the District’s 311 system and the Clearinghouse which manages all written correspondence from the public. The purpose of the division is to implement the Mayor’s customer service standards so that customers can access and receive DDOT services in a satisfactory, professional, responsible, and timely manner.

Performance Division
This division is responsible for developing, tracking, and reporting the Department’s performance metrics in a timely manner to ensure the agency is meeting its strategic goals. The Performance Division also works to improve business processes and analysis of the work order management system, permitting system, and other work processing databases.

Support Services Division
This division plays a key logistical role during emergencies and special events. Provides operational support to all DDOT Administrations through the following branches: Facilities Management Branch--provides interior space planning and design, land acquisition, development, and construction management; Fleet Management Branch--manages the condition and utilization of DDOT fleet vehicles; and Warehouse Management Branch--serves as the central location for the purchase, receipt, storage, issuance, and inventory of materials, supplies, and equipment.

Community Engagement Division
Responsible for coordinating, assessing, and helping to address community and ANC requests, educating ANCs and communities on the status of DDOT projects and service requests, and identifying strategic and routine actions for DDOT to take in order to build community support for the District's transportation infrastructure projects and program initiatives.