Alley Repair Description/Schedule of Service You can request alley repair services by calling the Mayor's Citywide Call Center at 311 or completing a service request online using the District government's Service Request Center. Identify the specific alley location and repair problem (i.e. pothole, repaving) and describe the type of alley surface (i.e. dirt, concrete, brick). A service request will be put into the tracking system, and the resident will receive a service request number. Scheduled Response Time Investigation — 1-10 days Temporary repairs — 7-14 days Alley repaving — permanent repairs are scheduled annually, based on funding authority and contract availability Further Action DDOT's standard is to resolve emergency alley requests within 7-14 days of the date they are reported. Permanent repairs require a longer time frame, due to backlog of work and funding availability. Call the Mayor's Hotline at (202) 727-2980 if the problem hasn't been repaired by the specified date of completion. Please reference your service request number.